Library to Go Service Frequently Asked Questions

PLEASE CHECK BACK OFTEN AS OUR POLICIES MAY CHANGE TO REFLECT CURRENT COVID-19 PRECAUTIONS.

LIBRARY TO GO and Browse Appointments are back in the Library/Borough building at 15 East High Street, Manheim.
Mondays: 9:15 AM to NOON and 1:15 to 4:45 PM
Tuesdays: 9:15 AM to NOON and 1:15 to 4:45 PM
Wednesdays: 9:15 AM to NOON and 1:15 to 4:45 PM
Thursdays: 9:15 AM to NOON, 1:15 to 4:00 PM, and 5:00 to 7:45 PM
Fridays: 9:15 AM to NOON and 1:15 to 4:45 PM

Please press the button marked “Library” to the right of the entrance. A Library staff member will let you in.

I returned my item several days ago. Why isn’t it showing as checked in?

We are delaying check in of all materials to ensure the health and safety of the library staff and users. Materials will be quarantined upon return for 120 hours/5 days. If your item is still showing on your account 7 days after you have returned it, please let us know by calling us at 717-665-6700 or emailing info@manheimlibrary.org.  Please include your name and library card number.

How do I request items from Manheim Community Library, other libraries in Lancaster County and beyond (Interlibrary Loan)?

Users may request items from any Library System of Lancaster County library to be picked up at Manheim Community Library in the lobby of the building. Requests are made using your library card through the LSLC Holds system (the same system used to request books prior to the pandemic) at search.lancasterlibraries.org. Only 5 holds may be placed at any one time.  Holds are removed once the item is received and checked out to you by the library selected for pick up. Interlibrary Loan is not available at this time.

Once you receive email confirming your request is at the Library, please call us at 717-665-6700 to make arrangements for pick up during our regular hours posted above.

I am not available during the service hours. What should I do?

We are working to expand our service hours in the near future. Please continue to check our website or social media for updates to our service hours.  Library to Go service hours are available on Thursday evenings from 5:00 to 7:45 PM.

How long will it take my books to be ready for pickup?

Once you contact us to schedule pick up, requests are generally available the next day.

Can I donate books?

At this time, we are unable to accept donated materials. We are focused on safely accepting returns of Manheim Community Library materials.  The Friends of Manheim Community Library will be hosting a book donation event in the fall. Look for an update coming soon to our website and Facebook page.

What are you doing to protect the safety of patrons and library staff?

Library-to-Go offers contactless pickup in order to provide maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and face masks, and sanitize surfaces frequently in accordance with guidelines from public health authorities. Additionally, when books are returned, we will enforce at least a 120-hour delay before handling library materials or making them available for checkout.

Can I request items via telephone?

Although we encourage users to place requests through the holds system or our Library Pick service online on the website, the library will be taking requests over the phone when that is not possible.

Do I need a library card?

Yes, a Manheim Community Library card account is needed to use the Library-to-Go service. If you do not have a library account, please contact the Manheim Community Library during the business hours or visit lancasterlibraries.org to request a card.

When and where can I return library materials?

For the health and safety of the library staff and users, the Manheim Community Library book drop remains unavailable.  Users may return books at the Borough building during the Library to Go service hours listed above.  Materials will be quarantined for 120 hours before staff will handle materials or make them available for check out.

When will in person programs resume?

Library programs are offered online at the present time.  Please continue to monitor the web page and Facebook page for updates as we look to expand our services.